Shipment Policy
Effective Date: January 17, 2025

This Shipment Policy outlines the terms and conditions regarding the shipping of products purchased through chicgemr.com. By placing an order with Chic Gemr, you agree to the following terms.

1. Order Processing

  • Processing Time: All orders are typically processed within 1-2 business days from the time of purchase. Orders are processed Monday through Friday, excluding holidays.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. A shipping confirmation with tracking information will be sent once your order has been dispatched.

2. Shipping Methods and Costs

  • Shipping Options: We offer several shipping options, including standard and expedited shipping. Shipping costs are calculated at checkout based on your delivery address, the shipping method selected, and the weight of your order.
  • Free Shipping: Free shipping may be available for certain promotions or on orders that meet a minimum purchase requirement.
  • International Shipping: We currently offer international shipping. International shipping fees, delivery times, and import duties or taxes will be calculated at checkout. Customers are responsible for any customs fees or import taxes imposed by their country.

3. Shipping Times

  • Domestic Orders:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
  • International Orders: Shipping times vary depending on the destination country and customs processing. Estimated delivery times will be provided at checkout.

4. Delivery Issues and Delays

  • Carrier Delays: While we strive to meet our delivery estimates, we cannot be held responsible for delays caused by the carrier or customs for international orders.
  • Incorrect Address: Please ensure that the shipping address provided is accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

5. Tracking Your Order

  • Once your order has been shipped, you will receive an email with tracking information. You can use the tracking number to monitor the status of your shipment.
  • If you have not received your tracking number or if you have questions about your shipment, please contact us at info@chicgemr.com.

6. Damaged or Lost Shipments

  • Damaged Items: If you receive a damaged item, please contact us within 7 days of delivery to arrange for a replacement or refund. Provide photos of the damaged item and packaging to assist in processing your claim.
  • Lost Shipments: In the rare event that your shipment is lost, please contact us. We will work with the carrier to locate the package and resolve the issue.

7. Shipping Restrictions

  • We currently do not ship to P.O. Boxes, APO, FPO, or DPO addresses.
  • Certain international locations may be excluded from shipping due to shipping restrictions.

8. Returns and Exchanges

For information on returning or exchanging items, please refer to our Refund and Return Policy.

9. Contact Us

For any questions or concerns regarding shipping, please reach out to us at:

  • Address: P.O. Box 1134, Hanalei, Hawaii
  • Phone: (702) 876-3297
  • Email: info@chicgemr.com